Who we are

This Privacy Policy applies to Huawei EV Charging Pakistan (“we”, “us”, “our”), the authorised distributor of Huawei EV Charging solutions operating in Pakistan. Our services include the sale, installation, and support of AC and DC EV chargers for residential, commercial, and fleet customers.

We are committed to protecting your personal information and being transparent about how it is used. This policy applies to data collected through our website, Meta (Facebook/Instagram) lead forms, WhatsApp Business communications, in-person enquiries, and any other channel through which you contact us.

Data we collect

We collect only the information necessary to process your enquiry and deliver our services. This includes:

We do not collect sensitive personal data such as CNIC numbers, financial account details, biometric data, or health information unless strictly required for a transaction, in which case we will seek your explicit consent.

How we use your data

Your personal information is used for the following purposes:

• Responding to your enquiry — to call or message you with a quote, product information, or to schedule a site visit.
• Providing our services — to process orders, arrange installation, and provide after-sales support.
• Marketing communications — to send you relevant offers, product updates, or EV industry news via WhatsApp or email. You may opt out at any time.
• Improving our service — to analyse lead quality, campaign performance, and customer satisfaction (using anonymised or aggregated data).
• Legal compliance — to meet obligations under Pakistani law, including tax records and consumer protection regulations.

WhatsApp & messaging

When you submit a lead form or contact us, we will follow up via WhatsApp Business. By providing your WhatsApp number, you agree to receive messages from us relating to your enquiry.

Our WhatsApp communications may be handled through a third-party WhatsApp Business API provider (such as Zoko or an equivalent platform). These providers process messages on our behalf and are contractually required to protect your data.

You can opt out of WhatsApp marketing messages at any time by replying STOP to any of our messages. You will still receive messages directly related to an active order or installation.

Please note that WhatsApp is operated by Meta Platforms, Inc. Their own privacy policy governs how WhatsApp handles your data at the platform level. We encourage you to review WhatsApp’s Privacy Policy.

Sharing your data

We do not sell your personal data. We may share it only in the following limited circumstances:

• Service providers — WhatsApp Business API providers, CRM platforms, installation partners, and logistics companies who help deliver our services. All are bound by confidentiality agreements.
• Meta Platforms — when you submit a Meta Instant Form, your data passes through Meta’s infrastructure before reaching us. Meta’s data handling is governed by their own privacy policy.
• Huawei Technologies — we may share aggregated, non-identifiable sales and installation data with Huawei for reporting and product planning purposes.
• Legal requirements — if required by Pakistani law, court order, or a regulatory authority such as the Pakistan Telecommunication Authority (PTA) or Federal Board of Revenue (FBR).
• Business transfers — if our business is acquired or merged, your data may transfer to the new entity, who will be bound by this policy.

Data retention

We retain your personal data only for as long as necessary:

• Enquiry data (no purchase): 12 months from last contact, then deleted.
• Customer / transaction data: 7 years, in line with Pakistan’s tax and company law requirements.
• WhatsApp message history: 12 months on our platform, after which chat logs are deleted.
• Marketing opt-outs (STOP list): Retained indefinitely to ensure we do not contact you again.

You may request early deletion of your data at any time (see Section 7).

Your rights

You have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — request that we delete your data, subject to legal retention obligations.
• Objection — object to us using your data for marketing at any time.
• Restriction — ask us to pause processing your data while a concern is resolved.
• Portability — receive your data in a structured, machine-readable format.
• Withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, email us at privacy@huawei-ev.pk or WhatsApp our team. We will respond within 30 days.

Cookies

If you visit our website, we use cookies — small text files stored on your device — for the following purposes:

• Essential cookies: Required for the website to function (e.g. session management). Cannot be disabled.
• Analytics cookies: We use Google Analytics or similar tools to understand how visitors use our site (pages visited, time spent). Data is anonymised.
• Marketing / Meta Pixel: We use the Meta Pixel to measure ad performance and retarget visitors on Facebook and Instagram. This cookie links your website visit to your Facebook profile for ad delivery.

You can manage cookie preferences through your browser settings. Disabling marketing cookies will not affect your ability to use our website but will reduce the relevance of ads you see on Meta platforms.

Security

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, loss, or disclosure. These include:

• Secure, password-protected CRM systems with role-based access control.
• Encrypted communication channels (HTTPS, WhatsApp end-to-end encryption).
• Regular review of who has access to customer data within our team.
• Contractual data protection obligations on all third-party service providers.

No system is 100% secure. In the unlikely event of a data breach that affects your rights, we will notify you and the relevant authorities as required by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time as our services evolve or regulations change. When we make material changes, we will:

• Update the “effective date” at the top of this page.
• Send a brief WhatsApp notice to active customers if the change significantly affects how we use their data.

We encourage you to review this page periodically. Continued use of our services after a policy change constitutes acceptance of the updated terms.

Contact us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Data Protection Officer:

If you are not satisfied with our response, you may escalate to the Pakistan Telecommunication Authority (PTA) or seek legal remedy under applicable Pakistani consumer protection law.